Sign-in and account access
Confirm mobile data or Wi-Fi is available, then retry using the same ApiBuzz credentials used by your organisation. Do not send passwords in a support request.
Android and iOS
ApiBuzz Mobile support.
Get help with sign-in, account setup, field sync, offline maps, camera capture, NFC tags and moving from the earlier Xamarin app.
Include these details
- Your phone model and Android or iOS version.
- The ApiBuzz version shown at the bottom of the sign-in screen.
- What you expected, what happened, and whether you were online or offline.
- A screenshot with customer-private information removed where possible.
Common help topics
Start with the part of the field workflow that is blocked.
Sync and background loading
Open Sync Now and keep the app in the foreground for the first full download. If a sync is interrupted, reopen the page and retry; queued field work remains visible for review.
Offline maps
Download the required map pack before leaving coverage. Confirm the pack is marked ready, then test the route once with airplane mode enabled before relying on it in the field.
Camera and photos
Allow camera and photo access when prompted. ApiBuzz prefers the rear-facing camera for hive and inspection evidence. Check the image preview before saving.
NFC and hive tags
Enable NFC, hold the tag close to the phone's NFC reading area, and keep it steady until the app confirms the read. Manual tag entry remains available when hardware cannot read a tag.
Earlier Xamarin app
Follow your organisation's test instructions before moving between Xamarin and native builds. Never uninstall the earlier app or clear its data until field work has synced and your organisation confirms the transition.
Privacy and account controls
Your account and data requests have a public path.
Use the published policies for privacy information and account deletion. ApiBuzz also provides privacy controls from Settings inside the app.
Privacy policy
Read how BuzzTech describes personal information, service use, retention and your rights.
Read the privacy policyData deletion
Read how to initiate account deletion and what happens to personal information and account associations.
Read the deletion policyContact BuzzTech
Tell us what is blocking your field work.
Support requests go to BuzzTech for review. Do not include passwords, authentication codes, customer-private records or precise apiary locations unless support specifically asks for them through an agreed secure channel.
Emailjulian@buzztech.nz